Lawnies

Privacy Policy

Last updated: 16 February 2026

By using Lawnies.com.au and voice agents, you agree to our privacy policy and our terms and conditions.

For questions about data privacy, please contact us at info@lawnies.com.au

This Privacy Policy explains how Spirit I.T. PTY LTD atf Spirit Unit Trust t/a Automator AU (ABN 52997416428) ("Lawnies", "we", "us", "our") collects, uses, discloses, and protects personal information when you use lawnies.com.au and related services (the "Services").

1. Scope

This Policy applies to personal information we handle through the Services, including when you:

  • visit our website;
  • create an account or subscribe;
  • use estimate, booking, and call-handling features; or
  • contact us for support or sales.

2. The Personal Information We Collect

Depending on how you use Lawnies, we may collect:

2.1 Account And Business Details

  • name, business name, and role;
  • email address and phone number;
  • billing address and related account details.

2.2 Service Data

  • service settings (pricing rules, service areas, scripts, workflows);
  • customer/lead data you input or connect (for example names, phone numbers, email addresses, addresses, booking details, and notes);
  • call, messaging, and booking records generated through the Services.

2.3 Technical And Usage Data

  • device and browser data;
  • IP address and approximate location;
  • pages viewed, actions taken, and timestamps;
  • cookies and analytics data.

2.4 Support And Communications

  • information you provide in support requests, demos, forms, or correspondence.

3. Payments And Stripe

Payments are processed by Stripe. We do not store full payment card details on our own systems.

When you make a payment, Stripe collects and processes payment data according to Stripe's privacy policy and terms. We may receive limited billing information from Stripe (for example payment status, last 4 digits, card brand, country, and billing identifiers) for invoicing, fraud prevention, and support.

4. How We Collect Information

We collect personal information:

  • directly from you;
  • from your use of the Services;
  • from integrations you connect (for example CRM, telephony, calendar, messaging, payment providers); and
  • from service providers that support our business operations.

5. Why We Use Personal Information

We use personal information to:

  • provide, operate, and maintain the Services;
  • set up and manage your account and subscription;
  • process payments and prevent fraud;
  • deliver features such as lead capture, booking, and call handling;
  • communicate service updates, invoices, and support responses;
  • improve service performance, reliability, and security;
  • send product updates or marketing (where permitted); and
  • comply with legal obligations.

6. Disclosure Of Personal Information

We may disclose personal information to:

  • payment processors (including Stripe);
  • cloud hosting, analytics, support, communications, and infrastructure providers;
  • telephony, email/SMS, calendar, and CRM integration partners you enable;
  • professional advisers (legal, accounting, audit);
  • regulators, law enforcement, or courts where legally required; and
  • successors in connection with a merger, acquisition, or business transfer.

We require service providers to protect personal information and use it only for authorized purposes.

7. Cross-Border Disclosure

Some service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

8. Data Retention

We retain personal information only as long as reasonably necessary for business and legal purposes, including:

  • account administration;
  • service delivery;
  • dispute resolution;
  • compliance with tax, accounting, and legal record-keeping obligations.

When no longer needed, we delete or de-identify personal information where practical.

9. Security

We use technical and organizational safeguards designed to protect personal information, including access controls, encryption in transit where applicable, and monitoring of systems.

No system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

10. Marketing Communications

If you receive marketing emails from us, you can unsubscribe at any time using the unsubscribe link or by contacting us at info@automator.au.

Service and billing messages are still sent where necessary to provide the Services.

11. Cookies And Analytics

We use cookies and similar technologies to:

  • keep the website and Services functioning;
  • understand usage patterns; and
  • improve performance and user experience.

You can adjust browser settings to block some cookies, but parts of the Services may not work properly.

12. Access And Correction

You may request access to personal information we hold about you, and request correction if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, contact us at info@automator.au.

13. Complaints

If you believe we have mishandled your personal information, contact us first at info@automator.au so we can investigate.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.

14. Children's Privacy

The Services are intended for business use and are not directed to children under 18. We do not knowingly collect personal information from children.

15. Changes To This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a revised "Last updated" date.

16. Contact

Privacy contact details:

Spirit I.T. PTY LTD atf Spirit Unit Trust t/a Automator AU
info@automator.au